Leading for Optimal Results: Managing Performance Guide

$150.00
ISBN  # 0-9687704-7-9

As change accelerates, it creates a greater degree of complexity and uncertainty, which then increases the speed of change. It is a vicious cycle — with change and complexity feeding off each other to create even more change and complexity! The result is that people experience general feelings of disorder and loss of control. As a manager and/or supervisor, it is likely that you are responsible for dealing with the problems that result from the increased uncertainty that change creates.

In addressing these problems, most supervisors and managers typically deal with one problem at a time. However, in the complex systems in which people work, you can’t be effective if you are dealing with problems as if each one were an isolated case. You need to deal with each problem by analyzing and understanding the system that is creating the problem.

There are a number of ways in which to analyze and deal with complex systems. This Guide uses a specific form of systems thinking to help you analyze performance problems and opportunities, and to select effective actions to address these challenges. Using this tool, you are able to produce optimal performance and business results.

 This Guide consists of two books:

• The Diagnostic helps you diagnose your problem or opportunity.
• The Toolbox provides you with a complete set of tools to support your chosen actions.