Level 2: Success Skills for Supervisors
Module 1: Leadership and the Supervisor
- Leadership and Management: Planning, Organizing, Staffing, Leading, Controlling
- Human Motivation and Best Practices
Module 2: Laying the Groundwork for Expectations and Results
- Developing Work Unit Plans
- Developing Performance Plans
- Defining Standards and Measures
- Setting Expectations
Module 3: Developing High Performance
- Hiring the Best Workers
- Assessing Skills
- Training on the Job
- Development Planning
- Monitoring and Documenting Performance
Module 4: Coaching and Reviewing Performance
- Coaching Skills
- Reviewing Performance
- Providing Recognition
- Correcting Performance and Discipline
Module 5: Building and Managing a Team
- Team Leadership
- Managing Meetings
- Managing Change