Level 1: Performance Excellence for Front-Line Leaders
Module 1: You and Your Role as Leader
- Leadership Roles: Taking Responsibility
- Leadership Functions in Your Workplace
- Your Values and Vision
Module 2: Communication Fundamentals
- Optimizing Personal Impact
- Developing Rapport and Listening Skills
- Giving Feedback
- Increasing Influence with Information
Module 3: Building Relationships and Working on a Team
- Building Win/Win Relationships
- Giving Recognition and Contributing to the Team
- Resolving Conflict and Dealing with Difficult Behaviour
Module 4: Building Thinking Capability
- Problem Solving and Critical Thinking
- Thinking Tools
- Managing Stress and Building Resilience
- Dealing With and Supporting Change
Module 5: Managing Your Career and Performance
- Developing Personal Performance Plans
- Monitoring Personal Performance
- Developing a Career Plan
- Managing Personal Performance